Coaching Scenarios

Due to the confidential nature of coaching we do not provide case studies however here are some hypothetical examples where coaching would add value. For further information, see our Business Coaching page and download our business coaching information sheet (PDF). Also see this past e-newsletter which clarifies how coaching can be used in a business and learning & development context.

Coaching Scenario 1
Kay leads her team from the front and they love her for it. She never asks anyone to do anything she isn’t prepared to do herself and is always there to direct people through projects and processes so that they don’t make mistakes. She gives clear instructions and tackles poor performance swiftly and fairly, often taking over the reins to get projects and work schedules back on track.

Kay’s boss wants to promote her to a bigger and more strategic role but is concerned about how the team will operate without Kay’s daily input and wants her to focus more on empowering and delegating to others.

Kay and her boss are considering how spending time with a business coach can help her to improve her skill and motivation for delegating in order to free up her time to take on this more strategic role.

Coaching Scenario 2
Bankim is a specialist and leads a small team of highly qualified, fee-earning individuals. He enjoys the technical aspects of his role but finds the people leadership side difficult and knows that he has a tendency to avoid confrontation.

He would like to develop his confidence and communication skills so that he is better able to provide each team member with the direction and coaching they need to work to their full potential.

Bankim has asked his boss if he could work on a one to one basis with a business coach to help him to develop his confidence and communication skills so he can provide better support and feedback to his team.

Coaching Scenario 3
Neil is friendly, highly motivated and enjoys leading his large team in a busy customer services environment. However, when under pressure his communication with his team can deteriorate as he becomes too directive and impatient.

Neil’s manager has observed his communication style and the difficulties it causes within the team and recommends working with a coach to examine how Neil can find alternative ways of dealing with this pressure.

Neil and his manager decide that working with a business coach can help him to identify how to better manage his responses to pressurised situations so that team communications improve.

Coaching Scenario 4
Annabel is a successful line manager who doesn’t feel she is getting enough respect from her peers when sharing her opinions. This is making her lose confidence and feel uncomfortable in her peer group’s monthly meetings.

Annabel’s manager feels Annabel’s lack of confidence is inhibiting her and her contribution to the meetings and sees that her failure to express opinions with colleagues is making her feel unconfident and demotivated. The manager and Annabel know something needs to change.

Annabel and her manager consider how some time with a business coach could pinpoint the problems in her communication style and identify how to improve her influence. This would improve Annabel’s confidence and performance as well as having a knock on effect on those she works with.

Coaching Scenario 5
Kavita is a successful and highly experienced leader, who has been working in her company for over 20 years. Over the years she has become very knowledgeable and has established a reputation as the ‘go to’ person for solving many problems. However, this amount of experience has lead to an increasing sense of irritation when certain problems arise, with Kavita upsetting colleagues and becoming known as unapproachable and impatient.

Kavita knows she has built a reputation as a perfectionist for her own work and that of others. She has noticed colleagues treating her differently and knows she is stressed, but finds it difficult to admit there is a problem after many years of blemish free achievement.

Kavita asks her manager if she could work with a business coach to help her get some issues off her chest, identify how to handle the pressure and manage her reactions to others.

Coaching Scenario 6
Will is a new manager who has just been promoted in the team he was a member of. After three months in the role he is having difficulties establishing his authority within the team as they still see him as a team member rather than a team leader. Will has discussed these difficulties with his own manager and has asked for some help to make transition to being a manager.

Will’s manager suggests working with a business coach and some psychometric tools to help raise his self-awareness and prepare a development plan to help him make the transition more effectively.